What does the tracking status mean?
The consignment is at the originating branch.
The consignment is moving through the delivery network.
The consignment might have been held up due to issues with regulations or documentation, or may have been misplaced while in transit.
The consignment has arrived at the local branch or hub. If it is the destination branch, it is now within the local delivery network.
The recipient requested a destination update, so the consignment is being re-routed.
The consignment has been loaded onto the delivery vehicle and is being transported to the delivery address.
The delivery attempt was unsuccessful. Details are provided in tracking, including the delivery partner contact number when available.
The consignment has been successfully delivered to the recipient.
A dispute or claim related to the consignment has been submitted for resolution.
Need help tracking?
Share your waybill with our team for status confirmation, delivery ETA, and proof of delivery. Credit customers can also review monthly billing and performance reports.
WhatsApp tracking supportFAQ
Why is my consignment being delayed?
We typically deliver consignments the next day after pickup. However, unforeseen circumstances may occasionally cause delays. You can track your consignment on our website for the most up-to-date delivery timeframe. For any questions or concerns, please contact us.
How can I get the contact number of my delivery partner?
As a part of company policy, we do not share the phone numbers of our delivery partners. However, our representatives will contact you if they face any difficulty locating your address.
What should I do if I was not available at the time of delivery?
In the event of a missed delivery, please contact our delivery partner via the contact number provided in the tracking information, or reach Dakila support on WhatsApp or phone.
How often is the tracking information updated?
Consignment tracking information is generally updated upon arrival at each new location or checkpoint. These updates typically occur every few hours or at least twice daily.